Welcome to our online support center. Here you can find answers to the most commonly asked support questions along with how-to videos to get you started. If you are still having trouble, please contact customer support for additional conferencing help.
It's just 2 easy steps:
That’s it – your meeting is underway!
Participants can dial in to your conference calls from anywhere in the world at no additional charge to you. Simply provide them with the toll dial in number provided to you at signup. Participants will be charged by their local phone service provider for any long distance fees for calling to the United States.
Alternatively you can provide a toll free dial in number to your participants outside the United States. Participants incur no cost to use these numbers, however there is a surcharge to you, as indicated.
To view the list of International Dial In Numbers along with their surcharges, go to the Dashboard and click on 'Int'l Dial In Numbers' under 'My Meeting Room Information'.
After you start your conference call, there are two ways you can have the system call someone to join your meeting:
Log in to your online account and in the Admin menu select Greeting. You can choose to record your own greeting over the phone, upload a recording of your greeting (must be a .wav file), or have a professional voice actor record your greeting (additional costs may apply).
Greetings recorded over the phone will be available immediately. Uploaded or professionally recorded greetings will take a day or two to become available.
You will be assigned new dial in numbers to use with your custom greeting. Be sure to distribute your new numbers to your conference participants.
Your account is initially configured to announce the name of each participant as they enter and leave the conference.
You can change this to hear either a tone or silence:
Simply press *6 on your phone. To unmute, press *6 again.
You can also mute by selecting the mute icon next to your name in the conference manager.
You can ask the participant to enter *6 on his phone, which will mute his line.
You can also mute the participant by selecting the mute icon next to their name in the conference manager.
Alternatively, as the host on a conference, you can mute all participants (except yourself) by pressing *5. You can then inform the participants that they can press *6 to unmute themselves when they want to talk.
The host can begin recording a conference at any time by pressing *9 on his phone. To stop the recording, press *9 again.
You can also start and stop recording by clicking the record button in the conference manager.
All plans include both a toll and toll-free dial-in number. You can give either number to your conference participants to use to dial in to your conferences. When participants call in using your toll dial-in number there is no charge to you – all plans include unlimited minutes for toll dial-in. When participants call in using your toll-free dial-in number, you will be charged the toll-free dial in rate as shown with your rate plan. The rate is per minute per participant who dials in using the toll-free number.
You can use both the toll and toll-free dial in numbers on the same conference call. That is, you can give some participants the toll dial in number and others the toll-free dial in number.
Open the Participants list and click on the ellipses (…) next to the participant you want to give permission to share their screen. Then select “Give presentation permission”.
The list of supported systems is below.Windows
From here you can view/print copies of all of your previous invoices, their corresponding receipts and corresponding usage reports.
Each Host has their own set of PINs. To add additional hosts:
Yes, you can easily change your PIN codes as often as you like.
Please note that once you change your PINs, you cannot go back to the original PINs.