Customer Support

It's just 2 easy steps:

1. Send an email to your meeting attendees with the date/time of your meeting. Include the dial in number(s) and the Participant PIN. If you plan to use video or share your screen, also include your meeting room link.
2. When it's time to start your meeting:
   1. For audio only meetings: call your dial-in number and enter your Host PIN.
   2. For video and web meetings: login in to your meeting room by going to My Account and enter your User Name and Password, and click on Start Now. Instruct your meeting attendees to click on the meeting room link you sent them.

That’s it – your meeting is underway!

• From the dashboard, click ‘Schedule Conference’ which will launch the Schedule Conference wizard.
• Step 1 – Schedule a Conference
  • Pick a date, time and duration.
  • Specify a conference name (optional).
  • Select if you want it to be a recurring conference.
  • Choose the type of conference and the Dial In option.
  • Choose if you want the system to conveniently dial out to you at the time of the conference.
• Step 2 – Conference Details
  • This shows you the summary of your conference. You can copy this information to the clipboard and use it to manually send out invitations and/or click ‘Add Attendees’ to use the system to send out invitations for you.
• Step 3 – Attendees
  • Here you can manually enter attendee information or select them from your contacts.
• Step 4 – Email Invitations
  • You are presented with an invitation email which you can make changes to before sending to your conference attendees.
  • You can also choose to send reminder emails before your conference.
• Step 5 – Add to calendar
  • Finally, you can optionally add the conference to your calendar.

Participants can dial in to your conference calls from anywhere in the world at no additional charge to you. Simply provide them with the toll dial in number provided to you at signup. Participants will be charged by their local phone service provider for any long distance fees for calling to the United States.

Alternatively you can provide a toll free dial in number to your participants outside the United States. Participants incur no cost to use these numbers, however there is a surcharge to you, as indicated.

To view the list of International Dial In Numbers along with their surcharges, go to the Dashboard and click on 'Int'l Dial In Numbers' under 'My Meeting Room Information'.

After you start your conference call, there are two ways you can have the system call someone to join your meeting:

• Log in to your online account, then:
  • From the Home page select Start Now.
  • On the next page click on the flashing green phone icon to take you into the conference manager where you can see everyone who is currently on your call.
  • Click on the Invite Participant icon and choose Dial Out
  • Enter the phone number(s) of the person(s) you want to add to your conference.
  • Click on the Invite button and the system will call your participants and ask them to join your call. They will not need the Participant PIN in order to join.

OR

• Press *1 on your telephone’s keypad. Follow the prompts to enter the phone number of the person you want to call and bring them into your meeting.

• If you want to start a conference call right away, Log in to your online account, then:
  • From the Home page select Start Now.
  • On the next page, under Step 2, you will see the option to have the system call you at the number shown. You can edit the number if needed, then click Dial.
  • They system will call you and ask you to join the conference.

• For conference calls in the future, and for recurring conference calls, you can use the Schedule feature. Log in to your online account, then:
• From the Home Page select Schedule
• On the next page, enter the details of your scheduled conference call
• Select the check box next to “Have the system dial out to me at the time of the conference” and if necessary edit the phone number shown.
• If this will be a recurring conference call, select the check box next to “Repeat” and enter the recurring details.
• Click on the Save and Continue button. You can then either add attendees that you want to invite (via email) or click Done.
• At the scheduled time of your conference call, the system will call you and ask you to join the call.

• Log in to your online account and in the Admin menu select Greeting. You can choose to record your own greeting over the phone, upload a recording of your greeting (must be a .wav file), or have a professional voice actor record your greeting (additional costs may apply).

  Greetings recorded over the phone will be available immediately. Uploaded or professionally recorded greetings will take a day or two to become available.

  You will be assigned new dial in numbers to use with your custom greeting. Be sure to distribute your new numbers to your conference participants.