Frequently asked questions regarding Web Conferencing
Standard service:
Q:
How do I start a Web Conference?
A:
For complete instructions on starting a
Web Conference, go to the
How
It Works page. Or you can view the
Online Demo.
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Q:
What features are
included in Unlimited Web Conferencing?
A:
Unlimited
Web Conferencing includes all of the most widely
used features of more expensive systems. For a
complete list of features,
click here.
Or view the
Online Demo.
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Q:
Do I need to login to the web to set up a web
conference
and reserve a timeslot?
A: No. you can start the web conference on the fly.
Unlimited Web Conferencing is a reservation-less
service, so it is never necessary to reserve a
timeslot in advance.
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Q:
How can I notify participants in advance of how
to access a web conference?
A: Since the Participant Code is known to the
Host in advance (it is the same for all
conferences for a given Moderator Code),
conference Hosts can send an email to
Participants informing them of the date and time
of the conference, along with the Participant
Code and a link to the
login page.
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Q:
Is the code for participants fixed for ALL web
conferences,
or can it be setup by the moderator each time a
conference is setup?
A: It's
fixed for all conferences.
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Q:
What is the difference between the Moderator
Code
and the Participant Code?
A: The Moderator Code is used by the person
directing the conference and has a few more
features/capabilities than the conference
participants.
The Participant Code is used by those who you've
invited to join your conference. Please refer to
the
features list for
a description of features that the Moderator has
access to.
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Q:
What are the
system requirements for the Host?
A:
All that is required is a computer that is
connected to the Internet running the Microsoft
Internet Explorer browser.
Click here to run a system check to verify
your computer is ready to host conferences.
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Q:
What are the
system requirements for Participants?
A:
All that is required is a computer with a Web
browser that is connected to the Internet with
at least a 56k connection. In order for a
Participant to be passed control of the
conference for application sharing, they must be
using the Microsoft Internet Explorer browser;
otherwise they can be using any Java-enabled
browser.
Click here to run a system check to verify
your computer is ready to attend conferences.
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Q:
Can
I record a conference?
A:
If you are using the Unlimited Conferencing
audio conferencing service, you can record the
voice portion of your conference. As the moderator, press *9 to begin
recording. You'll be given a recording code. The
recording will stop when you hang up. The other
moderator functions will no longer be operable for
the duration for the call.
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Q:
I forgot my Moderator/Participant PINs. How can I
find out what they are?
A:
If you have signed up for our Audio
Conferencing service, then your Moderator and
Participant Codes are the same for both Audio
and Web Conferencing.
If you do not remember your PINs, you can have
them emailed to you. Click on the Forgot PINs
link on the
login page for the Customer Care Center.
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Q: How do I
change my PINs?
A: Login in to the
Customer Care Center and click on the Change
Password tab.
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Q: What is the
maximum number of participants that can join a
conference?
A: The maximum number of participants is
determined by the pricing option you chose. If
more participants attempt to join a conference
than the level you purchased, they will be
denied access. To change your pricing option,
call us at 1-800-834-6971.
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Q:
How
can I contact you for support?
A: If you are having trouble logging in, first
check out
How it
Works to see if your
question is answered there. You may also find
the answer to your question within the
Online Demo. If you are already logged into
the service, you can click on Help in the upper
right corner to see if you question is answered
there. If you are still having trouble, please email
us at
support@unlimitedconferencing.com
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