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Audio Conferencing Help

  • How do I start a conference call?

    Unlimited Conferencing is a “reservation-less” service. That means that you do not have to pre-schedule your conference calls within the system. You can start a conference at any time from anywhere.

    Determine the day and time you are going to hold the conference call. Send a message to all the conference participants advising them of the day and time of the call and provide them with the following information (these items were included in your welcome email):

    - Dial-In Access Number

    - Participant PIN

    When you’re ready to start the conference call, call the dial-in access number and when prompted enter your Moderator PIN, followed by #. As other participants dial-in to the conference and enter the Participant PIN that you provided them, they will be added to the conference.

  • How can I access the Meeting Manager to send out invitations for my conferencing calls?

    The Meeting Manager can be accessed from within My Account. First login to My Account, then click on the link to Meeting Manager.

  • What are the features (touch-tone commands) that I can use during a call?

    Moderator Controls

    *0 - Help Message

    *1 - Dial out to add a participant to the conference (additional charge applies)

    *2 - Change conference entry and exit options (name announce, tone, or silence)

    *3 - Enables/disables continuation of conference after moderator exits

    *5 - Lecture Mode (mutes all participants except the moderator)

    *6 - Self-Mute

    *7 - Security (locks conference so no additional participants can join)

    *8 - Play list of participant's names

    #8 - Count of participants

    *9 - Start Recording (additional charge applies)

    Participant Controls

    *0 - Help Message

    *6 - Self-Mute

  • Can I change my PIN codes? How often can I do that?

    Yes, you can easily change your PIN codes as often as you like. Simply login to My Account, then click on the Conferences link, then click on Change PINs next to the PIN set you want to change. Please note that once you change your PINs you cannot go back to the original PINs.

  • Can I use both the toll and the toll free dial in numbers for my call?

    Yes! You can give some participants the toll-free dial in number and other participants the toll dial in number to use on the same conference call.

  • How can someone located outside the US call in to my conference call?

    Participants who are outside the US and Canada can use the toll dial in number that was provided to you in your welcome email. They will be charged by their phone service provider for the cost of making an international call.

  • How can I get additional PIN codes for other people in my company to use?

    If you have Pay-as-You-Go or Volume Discount plan, you add additional users to your account. Each user will be provided their own personal PIN set to use. To add additional users, simply login to My Account and click on the Conerences link, then on the link to Add a New Conference. If you have an Unlimited Use Toll plan, then you can only have one set of PINs associated with your account. You can open additional accounts for each user.

  • How do I change what people hear when some enters or leaves the conference?

    Your account is initially configured to announce the name of each participant as they enter and leave the conference. You can change this to hear either a tone or silence. To change this setting during a conference call, press *2. To make this change permanent (for all future conferences), please contact our support department audio conferencing help.

  • How do I mute a noisy participant?

    You can ask the participant to enter *6 on their phone, which will mute their line. Alternatively, as the moderator on a conference call, you can mute all participants (except yourself) by pressing *5. You can then inform the participants that they can press *6 to unmute themselves when they want to talk.

  • How can I record my conference call?

    The Moderator can begin recording a conference at any time by pressing *9 on their phone. To stop the recording, press *9 again.

  • How can I contact you for support?

    You can call us at 800-834-6971 or send an email for audio conferencing help and support.

  • How do I update or change the credit card on my account?

    To update your credit card, login to My Account and on the main Account page, click on the Change Credit Card Information link.

  • How can I view invoices to back up charges to my credit card?

    Login to My Account to view invoices, payments and usage reports.

  • What is the FUSF fee?

    The FUSF (Federal Universal Services Fund) fee is mandated by the FCC and all conferencing service providers are required to collect this fee. For more information, please visit the following link on the FCC website: http://www.fcc.gov/cgb/consumerfacts/universalservice.html

  • How can I cancel my account?

    To cancel your account, call us at 800-834-6971 or send us an email.